Shipping policy

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times:
AFTER BUILD TIME
United States: 3-10 business days
North America: 3-5 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & exchanges

I gladly accept exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery

I DON'T ACCEPT CANCELLATIONS, OR REFUNDS.

But please contact me if you have any problems with your order.

Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
(Only one return per order is allowed due to restocking and reselling of the product)

You can always contact us for any return question at utopia_artistry@yahoo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.